Refund policy

Returns Policy & Return Form

A. Returns Policy

Our Voluntary Right of Return

Although Swiss law does not provide for a general statutory right of withdrawal for online purchases, we voluntarily grant our customers a right of return subject to the following conditions:

Return Period

You may return ordered goods within 14 days without giving any reason.

The return period begins on the day on which you, or a person designated by you (other than the carrier), takes possession of the goods.

Notice of Return

To exercise your right of return, you must inform us (Ceres Heilmittel AG, Bachtobelstrasse 6, CH-8593 Kesswil, Switzerland, Tel.: +41 71 466 82 82, Email: shop@ceresheilmittel.ch) of your decision to return the goods by means of a clear statement (e.g. by post or email). You may use the attached return form for this purpose, but this is not mandatory.

To meet the return deadline, it is sufficient for you to send your notification concerning the exercise of your right of return before the return period has expired.

Effects of Return

If you return your order, we will refund the purchase price of the returned goods without undue delay and no later than 14 days from the day on which we receive notification of your return. Delivery costs will not be refunded.

We will make the refund using the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no event will you incur any fees as a result of the refund.

We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and no later than 14 days from the day on which you notified us of the return. The deadline is met if you send the goods before the 14-day period has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion from the Right of Return

The right of return does not apply to:

/ Sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.